Hello promocode problem on new X5

[Ceple1]

Created new charcter name Bety on new x5 i wrote the Promocode MOONWELL2025 but it didnt gave me nothing (it shall give me 2 bags and health potion mana potions and some food which ups ur stats ehen u eat...

[Gensen]

You should be told the reason in the chat

[Ceple1]

I don't know the reason. I just wrote the promocode MOONWELL2025 but did't got the reward (2 bags potions and consumables... Character name is Bety feel free to check what kind of items i have in  my bags